Are you a sales-driven professional passionate about delivering top-notch customer service? Join our team at Concentrix, supporting a leading telecommunications provider, where your key responsibility will be to manage inbound calls from customers nearing the end of their contracts. Your focus will be on retaining their business by facilitating new contract signings and enhancing their service by identifying sales opportunities and upselling products that align with their needs.
Key Responsibilities:
* Customer Support & Retention: Deliver exceptional support by addressing customer needs and ensuring their satisfaction while discussing contract renewals. Utilize your skills to retain business and foster long-term customer relationships effectively.
* Sales Opportunities: Leverage effective questioning techniques to thoroughly understand customer needs. Use these insights to recommend additional products or features that align with their goals, enhancing their overall e...