Company Overview

MCI is a rapidly expanding tech‑enabled business services provider headquartered in the USA with a global footprint that includes call centers in the United States, Puerto Rico, South Africa and the Philippines. The company offers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a diverse set of industries such as healthcare, retail, government, education, telecom, technology e‑commerce and financial services.

Position Overview

We are seeking a highly motivated Agent to join our offshore customer support team. The ideal candidate will be customer‑service oriented, empathetic, responsive, patient and conscientious.

Key Responsibilities

• Receive inbound and outbound calls in a courteous, timely, and professional manner.
• Listen, understand customer needs, and resolve concerns.
• Research and retrieve information using system tools;...