Amazon has built a reputation for excellence with a mission to be the earth’s
most customer-centric company, a company that customers from all over the globe
will recognize, value, and trust for both our products and our service. Amazon
Web Services (AWS) is carrying on that tradition while leading the world in
cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation
within AWS Support, and is dedicated to offering eligible AWS Enterprise Support
customers proactive engagement and incident management to reduce the potential
for failure and to accelerate recovery of critical workloads from disruption. We
achieve these objectives by working closely with customers to develop runbooks
and response plans customized to the context of each workload onboarded to the
service. Onboarded workloads are monitored 24x7 by a team of Incident Management
Engineers (IMEs) to detect and engage customers on a call bridge within 5<...