Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
Establishing and following up on quality improvement measures (service improvement process, CIP)
Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
Targeted communication and reports to management
Qualifications
Successful completion of a technical degree or comparable further training
Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
Strong agile mindset and willingness to work cooperatively, including in inte...
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