Description

As an Incident Manager, you will be a part of the Sysco Information Technology Service Management team based in Houston, Texas, and responsible for the Sysco Incident Management process. You will be working with your global incident management team to assess the severity of reported incidents, identify relevant service owners, initiate, and lead incident management calls with relevant parties, communicate the progress of the incidents via relevant communication channels, ensure proper closure of those incidents and continuous auditing and improvements to Incident Management process. Using data learned from those incidents you will drive further improvements into our automation, monitoring, and processes to proactively identify and resolve critical incidents.

Responsibilities