We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Incident Responder

Pay Range

$42.41 - $63.62

Scheduled Weekly Hours

40

What You’ll Be Doing

Responsible for responding to all major systems and service incidents during business hours and extended business hours in support of IT Incident Management program. Creates and maintains unified monitoring of Infrastructure, Application and Business & IT services to proactively detect, predict and prevent service, application and security problems.

• Monitors security and network operations in a 24x7 environment and escalates exceptions based on established procedures.
• Participates in on-call rotation supporting production systems.
• Performs initial triage, correlation, and documentation of security, availability, and service incidents.
• Investigates alerts using standard tools and predefin...