Income Officer - known internally as a Customer Accounts Advisor

Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability)

Salary Banding: £29,025 - £30,553

Contract Type: Full time permanent based on a 37.5hr week

Join MTVH as a Customer Accounts Advisor (Home Ownership)

Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.

As a Customer Accounts Advisor, you will:

Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction.
Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations.Key Responsibilities

Engage with customers primarily via outbound calls, as well as ...