🏡 Income Officer – 6 Month Agency Contract
💼 Role: Income Officer
💷 Rate: £18.45 per hour
📅 Contract: 6 Months (Agency)

About the Role
We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running.
Experience using NEC Housing Management System would be a significant advantage.

Key Responsibilities

Manage a caseload of rent arrears, taking prompt and appropriate recovery action.
Contact customers by phone, email, letter and home visits to negotiate repayment plans.
Maximise rental income through effective arrears management.
Prepare legal documentation and represent the organisation at court and evictions where required.
Ensure compliance with the Pre-Action Protocol for Social Landlords.
Liaise with the DWP, Housing Benefit teams an...