As an Index Client Services Analyst reporting to [Hiring Manager Title], you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients — helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart.

You'll thrive in this role if you're client-focused, analytical, and energized by working in a fast-paced, collaborative environment where no two days are the same.

Key Responsibilities

Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.

Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.

Capture client intelligence and interaction records in the CRM system to support ongoi...