Primarily responsible for Support and Training Management for relevant Partners.
Provide timely and effective Post-Sales Technical Support for Informatics products.
Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible downtime.
Identify and address potential issues proactively.
Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction.
Deliver comprehensive technical training, including material preparation/updating on Informatics products to Partners and Customers.
Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features.
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