Are you looking for work that makes a genuine difference in your community? The Area Agency on Aging for Southwest Florida is hiring a Full-Time Information and Referral Specialist for our Elder Helpline, the first point of contact for older adults, individuals with disabilities, and caregivers seeking help across our seven-county service area. This role is well suited to recent graduates, experienced professionals, and retirees alike, anyone who brings patience, compassion, and a steady presence to people who are often reaching out during a difficult moment.

As an Information and Referral Specialist, you will answer incoming calls to the Elder Helpline and provide timely, accurate referrals for a range of aging and disability services. Many callers reach us in crisis or under emotional strain, so the ability to stay calm, listen closely, and respond with both professionalism and care is at the heart of this work. You will research, document, and track service requests across ...