Calling out all Indonesian IT Helpdesk!

Location: Onsite Batam

About the role:

To provide responsive and high-quality Level 1 IT support services for internal employees and insurance agents by resolving technical issues, maintaining endpoint compliance, and ensuring service requests are handled efficiently within agreed service levels. The role is responsible for delivering excellent user support, contributing to operational support stability, and supporting continuous improvement through proactive problem-solving and automation-driven thinking. Additionally, the position plays a key role in ensuring smooth IT operations by coordinating with level 2 support teams, maintaining accurate documentation, and supporting technology deployment and maintenance across the organization.

Requirements:

1. Education: University degree in one of the following or re...