Job Responsibilities
. Respond to IT requests from all emails, portal, and telephone within the agreed targets.
. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
. Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
. Provide basic PC installations and configuration tasks.
Job Requirement
. 2-3 years working experience in a computer related support or and IT operational environment.
. One or more recognised industry certification in PC...