Information Technology (IT) Helpdesk Technician
Buffalo, NY (http://maps.google.com/maps?q=100+James+E+Casey+Drive+Buffalo+NY+USA+14206)






Job Type

Full-time

Description

The IT Helpdesk Technician serves as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and basic network issues, responding to support requests, and ensuring employees can perform their work with minimal disruption.


Responsibilities:

+ Serve as the primary point of contact for IT support requests via phone, email, or ticketing system

+ Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals

+ Support operating systems, office productivity tools, and common business applications

+ Diagnose basic network, VPN, and connectivity issues

+ Set up, configur...