About the role

We are looking for an experienced IT Service Delivery Manager to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs.

You will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle.

Responsibilities

• Owning and managing the end-to-end delivery of IT services and SaaS solutions
• Ensuring services meet agreed SLAs and KPIs and exceed business expectations
• Acting as the primary liaison between IT and business stakeholders for service-related matters
• Leading major incident response, coordinating internal teams and external vendors
• Managing incident, problem, change, and service request processes
• Identifying and managing service risks, dependencies, and ...