We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.
Mandatory Skill‑set - Degree in Information Technology, Information Systems or Computer Science;
- At least 8 years of relevant hands‑on experience in service delivery, leadership experience and project management;
- Must have experience in IT System Operations & Maintenance (O&M);
- Must have hands‑on knowledge and application of ITIL framework;
- Proven team leadership and stakeholder management skills;
- Experience in managing SLAs, vendors, and service performance;
- Strong problem‑solving, proactive, self‑driven mindset with strong ownership and accountability;
- Excellent organizational skills with a customer‑focused and continuous improvement approach.
Desired Skill‑set - SCRUM, ITIL and PMP certifications are an adde...