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Information Technology Service Desk Manager

Company

Tata Consultancy Services

Location

Taguig, National Capital Region

Posted

June 08, 2026

Position Overview

  • Candidate should have minimum of 17+ yrs. experience
  • Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geo’s
  • Comfortable with working in night shifts as per business requirement
  • Knowledge on Service Desk metrics , SLA’s & KPI’s
  • Experience in performing client facing role and maintain high level of customer satisfaction
  • Exposure to project financial management, top line, bottom line, margins, levers to improve margins
  • Acting as the bridge between client and operational delivery teams
  • Excellent communication around issues and opportunities - get things done, make things happen
  • Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
  • Service Reporting and sponsoring service delivery meetings
  • Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends
    • <...

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