About the role:
We are looking for a skilled Desktop Support Engineer to join our IT team. You will provide technical support for desktops, laptops, printers, and authorized peripherals, ensuring smooth day-to-day operations across the organization while adhering to company standards and compliance requirements.
Key Responsibilities: Technical Support & Maintenance: Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications. Support and maintain printers, computer hardware, and peripheral equipment. Perform preventive maintenance and remedial repairs on desktops, laptops, and printers. Customize desktop hardware to meet user specifications and site standards. Ensure compliance with warranty requirements and return defective parts to inventory. Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access. Escalate complex issues to Tier 3 support when beyond scope.
Operatio...