We currently have a career opportunity for a full-time (40 hrs./wk.) IT Support Specialist I based out of our corporate office (Enterprise) in Appleton!
The IT Support Specialist I assists in the support of the credit union’s software and hardware by providing technical assistance to team members.
The primary responsibilities of the IT Support Specialist I role include but are not limited to:
Promoting and upholding the Fox Purpose, Mission, Vision, and ValuesProviding case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely, and accurate manner while documenting all work from initial request to completionWorking tasks until completion or escalating to the next level support or third parties, if appropriatePrioritizing and managing multiple open cases at one timeCreating, updating, and using documentation to provide support, including communi...