Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
Provisioning and deprovisioning of corporate devices (laptops, phones)
Replace broken devices with temporary devices in accordance with Ericsson’s processes
Provide technical guidance to end users for day-to-day IT issues within the office environment
Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).
Office IT Infrastructure Support
Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet