User On-Prem IT Support

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones, etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with end customer's processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (e.g., L2: end-user computing team, EMM, etc.)

Office IT Infrastructure Support

• Perform on-office infrastructure basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
• Install, test, and remove basic network devices such as switches, routers, and access points – including support for site/core equipment inside the office (e.g., out-of-band, FW, NAC, DNS, Secnet)