JOB SUMMARY: Generic JD of Hands and Feet Support: L1 Desktop Support:
Hands & Feet Support (HFS) The Hands & Feet Support role includes the physical execution of IT tasks under the guidance of remote engineers or predefined SOPs. Core Responsibilities • On-Site Hardware Support: Perform physical installation, movement, and cabling of desktops, laptops, docking stations, and peripherals. • Hardware Troubleshooting: Conduct physical inspections to identify loose connections, damaged ports, or hardware failures. • Asset Management: Manage local inventory, including tagging equipment and documenting hardware movements within the CMDB. • Deployment & Refresh: Execute PC Imaging, data migration, and Box-to-Desk setups for new hires or hardware upgrades. • Infrastructure Assistance: Provide physical access and basic eyes-and-ears support for network racks, servers, and UPS systems as directed by L2/L3 teams. • Break/Fix Execution: Replace faulty components (RAM, Hard Drives, Keyboards) an...