Location: We have opening for Auckland and Wellington also

Key Responsibilities

• Provide technical support to customer employees, partners, and vendors across supported business services.
• Operate at Level 1.5 / Level 2 support capability, managing incidents and service requests in accordance with defined support processes and service levels.
• Deliver support across multiple channels, including phone, email, chat, and alerts.
• Diagnose and resolve issues independently, and engage in technical discussions with enterprise customers, stakeholders, and resolver groups where required.
• Collaborate with internal stakeholders, specialist teams, and external vendors to resolve complex or high-impact issues.
• Maintain a strong focus on in-team resolution and service ownership, with the objective of resolving the majority of customer interactions without unnecessary escalation.
• Perform time-sensitive oper...