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About the Role

The role ensures the effective delivery of high‑quality IT services by managing outsourced service providers and internal teams (aka IT partners), ensuring all services meet the commitments outlined in the Statement of Work, maintaining and improving agreed service levels, aligning partner performance with IT and business expectations, conducting regular Service Performance Reviews / Governance Meetings with timely follow‑up actions, driving continuous improvement initiatives, ensuring efficient service delivery processes, identifying and mitigating risks, and resolving day‑to‑day service issues promptly.

Roles and Responsibilities

Work with IT Partners to ensure their performance is delivered in accordance with agreed service levels and customer satisfact...