Position Summary

The role will oversee all managed endpoints, independently resolving issues and taking proactive steps to prevent future problems. Responsibilities include patching, performing updates and upgrades to servers, workstations, network devices, applications, and operating systems, as well as carrying out routine maintenance. The position is also heavily involved in high-level security activities, backup and disaster recovery (BDR), and ensuring 24x7x365 system reliability. The goal is to address customer issues promptly and maintain a robust, reliable, and efficient infrastructure.

Job Details

Hybrid
Monday to Friday, 8 am – 5 pm UK Time
Will Follow UK Holidays

Main Duties and Responsibilities

1. Problem Resolution

1. Provide Tier 3-4 support for the Service Desk, diagnosing the cause of the IT problems escalated by Service Desk Analysts to identify the most appropriate fix.
2. Assess alternati...