Job Summary

Manage the performance of the APU products in service and maintain strong relationships with customers, aircraft manufacturers, and regulatory authorities. Lead cross‑functional teams to ensure customer experience meets strategic objectives, while optimizing operational costs and supporting product improvement initiatives.

Responsibilities

• Carry out customer service engineering activities related to Auxiliary Power Units – Commercial Aviation.
• Ensure product performance, covering safety, reliability, durability, and maintenance services.
• Meet obligations to customers, aircraft manufacturers and air authorities.
• Communicate program strategies across a matrix organization.
• Analyze market forecasts and manage in‑service technical campaigns.
• Develop solutions to optimize operating costs.
• Define and implement marketing strategies for new programs or customers.
• Represent the voice o...