Role Title: Services – Installation & Hardware Engineer

Department: Services

Role Purpose

To complete the implementation, onsite and office-based support, and user training of our EPoS solutions into retailer sites.

You will be responsible for all elements of the solution delivery, including installation of hardware, cabling, configuration and set up in addition to delivering training where required on the solution and managing customer satisfaction. The role includes all aspects of Field Service Engineering, Break Fix Hardware Repairs on site and in house, including talking to customers over the phone to diagnose issues system upgrades and new system builds.

The successful candidate will be commercially astute and have an aptitude for developing existing and new business relationships. They will be able to provide technical expertise to the department and assist in providing knowledge continuity / accuracy to the customer base. Build...