Description
The Installation Support Specialist provides remote technical support, diagnostics,
and operational analysis for installation and service activities. This role
partners with Install Partners, Customer Service, and internal teams to resolve
issues, improve quality, and drive consistent service performance.
Duties and Responsibilities:
Provide remote troubleshooting and diagnostic support for installation and service issuesGuide Install Partners through repair solutions and ensure proper issue resolutionAnalyze service issues to determine root cause and recommend corrective actionsSupport quality control efforts by identifying trends, defects, and process gapsServe as a primary point of contact for Install Partners on technical service issuesAssist with resolution of escalated customer service issues and ensure timely outcomesCollaborate cross-functionally with Sales, Operatio...