Job Summary:

The Instructional Designer (ID) creates learning environments and experiences for iQor’s workforce, including both frontline and salaried employees. The ID will enable learning by consulting with subject experts to design, develop, manage, and evaluate processes and resources for learning. The ID will be tasked with redesigning courses, developing entire courses or curriculums, and creating training materials such as trainer manuals and student guides. The ID will report to the Director of Active Learning Design and Development.

Responsibilities:

• Work closely with business clients, project stakeholders and subject matter experts to identify training needs, analyze/scope a target curriculum, and design/develop appropriate strategies for meeting those needs
• Design, develop, and author appropriate business process and systems training programs including instructor-led/ asynchronous and blended e-le...