What will you do?

Santam Operations, Commercial Contact Centre has a career opportunity for Insurance Consultants JG10 based in Cape Town, Bellville. The insurance consultant role focuses on providing end‑to‑end service and support to intermediaries.

What will make you successful in this role? Contribution to the net profit and growth targets for the business. Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services. Dealing with general insurance and policy‑specific enquiries. Analysing the request from the intermediary and providing a quotation to secure the business (conversion). Initiating out‑dials to intermediaries to discuss quotations and/or convert policies. Undertaking client follow‑ups when policies are cancelled to ascertain the reasons and attempt to retain the poli...