Elevate your career with Manulife as an Insurance Operations & Advisor Servicing Consultant in Toronto. This hybrid role focuses on operational support, workflow optimization, and data analytics to enhance insurance services.
Join the MGA Operations team to manage new business processing, inforce servicing, and advisor onboarding. With 3-5 years of experience in insurance operations, you will ensure SLAs are met and recommend process improvements. Your work will directly influence service quality and operational efficiency.
Key Responsibilities:
• Oversee workflows including new business and policy servicing
• Analyze KPIs to provide actionable insights to leadership
• Respond to complex inquiries and resolve escalated issues
• Participate in and lead operational projects for enhancements
• Support advisor onboarding and contracting compliance
Requirements:
• Bachelor’s degree in Business Administration or Finance
• 3-5+ years in insurance operations or fi...