Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery, and overseeing post-launch performance monitoring and continuous optimization.
Analyze client requirements for insurance scenarios, develop flowcharts and business requirement documents (BRD), create project plans, configure AI chatbots, and formulate operational strategies.
Monitor operational KPIs and continuously refine chatbot performance and operational tactics to enhance overall effectiveness.
Act as the primary external point of contact for local Indonesian insurance clients, defining project objectives, success criteria, and scope to ensure effective stakeholder management and high client satisfaction.
Serve as the liaison between the Indonesian project and internal technical teams, establishing efficient cross-cultural workflows to ensure seamless collaboration and strict control over project timelines and quality.<...
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