RQ00538 - Int. Application Support Specialist (M365 & SharePoint, Service Now)
Hybrid - 3 days in office, City HallSkill set / Qualifications:University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experienceA minimum of three (3) to five (5) years of experience providing application support in an enterprise environmentDemonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolutionProven experience performing incident triage, analysis, and resolution in a production environmentHands‑on experience usingITSMtools (e.g.,ServiceNowor equivalent) to manage, track, and resolve support ticketsStrong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management ...