Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? We're looking for a Senior Technical Support Specialist to join our team and become a trusted advisor to our customers and partners.

In this role, you'll leverage your technical expertise, analytical mindset, and customer-first approach to resolve complex product and system issues while delivering outstanding support across Sage's solutions. You'll play a critical role in driving first-contact resolution, improving customer satisfaction, and contributing to product and service enhancements.

This is an exciting opportunity to work with strategic customers, collaborate with cross-functional teams, and make a meaningful impact on customer success.

Location: Bangalore (Hybrid – 3 days per week in the office)

What You'll Do

Own the Customer Experience
Take end-to-end ownership of customer and partner support cases, including strategic...