TEKsystems is seeking intake representatives to support a financial client in West Des Moines!
Description
Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by an intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. Then the case worker team will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This team we are hiring for will fall within intake.
Typical Day:
Team members can expect to have a mixture of 3 different responsibilities each day:
1. Handling inbound calls from customers who have an open and active complaint case
2. Handling inbound warm transfer calls from other departments with an escalated customer on the line in order to talk to the customer to resolve the complaint or gather inf...