Required Skills Delivery of service initiatives as part of the Service Excellence Program. Track and report on the value delivered by each Service Excellence initiative. Maintain and input into the Service Excellence Program roadmap with the Service Excellence Lead. Inputting into the service vision and strategy along with the Service Excellence Lead. Use data, trends and service information to define further improvement activities. Support the Service Excellence Group, Customer Service Managers and Operational Service Managers to drive adoption of Service Excellence. Acting as a go-to expert for Service best practice and improvements. Inputting into, running and analyzing end-user and stakeholder satisfaction surveys. Build effective relationships across AZ Technology teams to continuously improve ways of working. Essential Qualifications 2-4 Years of IT Experience with Service Now knowledge. Hands‑on experience delivering service within an agile Dev Ops environment. Expertise in CICD...