Operational support and issue resolution:

• Analyze ongoing challenges within the export process,


• Identify issues related to the Control Tower system,


• Cooperate with IT teams to diagnose and resolve system-related problems,


• Support the operational team in daily activities (shipment flow management).

Process optimization and improvement:

• Analyze and align export processes with the implemented system,


• Identify and eliminate inefficiencies and manual workarounds,


• Drive continuous improvement initiatives,


• Build and implement a standardized Way of Working.

Collaboration and change management:

• Work closely with local and global teams,


• Support the team in adapting to new tools and processes,


• Manage stakeholders effectively and build strong relationships.