Essential Job Functions: Perform complex troubleshooting and development assistance for live systems Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company Act as the bridge between the support team and business role player Write sample code and technical articles on system resolutions Perform troubleshooting sessions with tech leads/team leads Diagnose code samples from systems for advanced testing purposes to identify issues and document them completely prior to internal escalation Act as point of escalation for technical questions including internal and external inquiries. Identify trending issues for systems that may require escalation Follow all standards and methodologies Work closely with other developers and a variety of end users to ensure technical compatibility and user satisfaction Interact and communicate effectively with all levels of staff, senior mana...