Done IT Solutions is looking for a disciplined, structured L2 technician to join our MSP team. We work to tight processes and document everything we do — it's how we keep clients confident and tickets from coming back. People who like that kind of structure tend to thrive here; people who find it constraining usually don't, and that's worth knowing up front.

What you’ll own

You take tickets end‑to‑end: diagnose, resolve completely, document clearly enough that the next person never has to re‑solve it, and close without anyone chasing you. You’ll work directly with clients, keep them informed in plain language, and leave systems better than you found them — not just patched.

This role suits technicians with strong fundamentals and high potential who want to grow into senior L2 / L3 work.

What success looks like Tickets resolved accurately and completely Documentation that is clear, structured, and reusable Clients who feel confident and well‑informed Work deli...