Join a dynamic team as an Intermediate Systems Administrator/Operations Support Specialist at Source Code, located at 222 Jarvis St, on a 10-month contract. You will focus on problem-solving in application development and provide vital support for contact center solutions.
This onsite position entails supporting and administering IT systems, conducting software upgrades, and troubleshooting issues related to AWS, ComputerTalk, and NICE applications. Strong communication skills are essential as you will interface with clients to ensure system requirements are met. Engage in day-to-day operations while addressing incident tickets as tier 2 support, ensuring optimal system performance.
Key Responsibilities:
• Execute work orders for account maintenance and system changes
• Monitor computer workload trends for resource adjustments
• Setup user access and backups for computer systems
• Provide on-call support for 24x7 environments
• Perform software upgrades and apply s...