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Intern, Customer Experience (CX) Analytics & Process Improvement

Company

Marina Bay Sands Pte Ltd

Location

singapore, singapore

Posted

June 24, 2026

Position Overview

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities
  • Experience and utilize the products & services offered to both city and hotel guests at various touchpoints in Marina Bay Sands.
  • Perform monthly Internal Audits to measure both service and hardware such as:
    • Purchase a ticket and experience our world‑class entertainment offerings (ArtScience Museum, Sands SkyPark Observation Deck and Sands Theatre)
    • Dine and get first‑hand experience in the different F&B outlets
    • Cleanliness and maintenance checks of premium high impact areas within MBS
  • Evaluate the experience and provide a full report based on service and hardware.
  • Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance to Marina Bay Sands’ brand standards.
  • Analyze data points from the Internal audit program t...

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