KEY EXPECTATIONS AND DELIVERABLES OF THE ROLE

The Purpose of the Role

The Intern in the role is required to support the Information Technology department in maintaining, monitoring, and supporting the organisation's ICT infrastructure and end-user computing environment.

Key Deliverables

Deliverables

Specific Tasks and Outcomes

End User Support

Assisting with configuring, imaging, deploying, and replacing laptops, desktops, and other end-user devices.

Installing, configuring, and troubleshooting approved software applications.

Providing basic support for printers, scanners, peripherals, and related hardware.

Assisting users with password resets, account access, and basic troubleshooting requests.

Recording support requests accurately and maintain complete ticket information within the service management system.

Performing routine ...