Key Deliverables

Deliverables

Specific Tasks and Outcomes

End User Support

Assisting with configuring, imaging, deploying, and replacing laptops, desktops, and other end-user devices.

Installing, configuring, and troubleshooting approved software applications.

Providing basic support for printers, scanners, peripherals, and related hardware.

Assisting users with password resets, account access, and basic troubleshooting requests.

Recording support requests accurately and maintain complete ticket information within the service management system.

Performing routine troubleshooting to resolve common hardware and software issues.

Escalating unresolved or complex incidents to senior team members in accordance with established procedures.

Microsoft Environment

Assisting with the administration of Microsoft 365 user accounts and licences.

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