Quality

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guestfacing areas.
• Conduct service audits mystery guest checklists and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports updating training logs and maintaining checklists

Food Safety

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas facilities and equipment to ensure complia...