Contexte et environnement
SAP system is use to conduct all sales related activities. Report is extracted from SAP in excel format and email to 3rd party logistics provider to handle distribution of products from warehouse to customers.MyLubPortal is a standalone platform and linked up to SAP system. When order is created in MLP, it will be automatically synced to SAP.SALSA is a platform for Sales team to use to record sales activity as well as do the filing for complaints. Activités
Working closely with customer service team to facilitate and coordinate internal process by adopting ‘customer centric’ values.Taking ownership of customers issues and following problems through to resolutionAnswers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.To process incoming sales order and verify the sales conditio...