Overview

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS) where we strive to resolve customer incidents, answer questions, and/or assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend NFCU’s superior member centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, management of incidents and service requests to enable employees to serve members around the globe.

We are seeking innovative individuals that can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone that can pivot when ...