This opportunity is available across all Player Engagement locations and is intended for internal hiring only.

French translation of the job description will be available soon.

Role Overview

As Keywords continues to expand its AI capabilities across Player Engagement, the AI Operations Manager role will play a critical part in helping clients adopt, launch, and scale Helpshift Care AI successfully.

This is a high-impact opportunity for operators who want to be close to the future of player support. The role sits at the intersection of Operations, Client Success, Product Adoption, Automation Strategy, and Commercial Growth. AI Ops Managers help turn client interest into real use cases, guide Care AI launches from planning through go-live, and ensure the solution continues to deliver measurable value after launch.

This role is not just about managing implementation. It is about helping shape how Ke...