This opportunity is available across all Player Engagement locations and is intended for internal hiring only.

French translation of the job description will be available soon.

Role Overview

As Keywords continues to expand Helpshift Care AI across Player Engagement, quality will become one of the most important factors in successful AI adoption.

The AI Ops Quality Manager plays a critical role in ensuring Care AI performs accurately, safely, and in alignment with each client’s tone, standards, and player experience expectations.

This role supports AI Ops Managers and Platform Leads by owning the quality discipline around live AI performance. As more clients move into launch, hypercare, BAU, and future AI feature adoption, this role ensures AI agent performance is not only monitored, but continuously improved through structured review, feedback, root cause analysis, and measurable action.

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