This opportunity is available across all Player Engagement locations and is intended for internal hiring only.

French translation of the job description will be available soon.

Role Overview

As Keywords continues to expand Helpshift Care AI across Player Engagement, quality remains a critical factor in successful AI adoption.

As an AI Quality Analyst, you will help ensure Care AI performs accurately, safely, and in alignment with each client’s tone, standards, and player experience expectations. Working closely with AI Ops Managers, Platform Leads, Product, and Development teams, you will review AI performance, identify quality risks, and contribute to continuous improvement initiatives that help scale AI responsibly.

This role is ideal for someone who is detail-oriented, analytical, and passionate about quality, player experience, and the future of AI-powered support.

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