This opportunity is available across all Player Engagement locations and is intended for internal hiring only.

French translation of the job description will be available soon.

Role Overview

As Keywords continues to expand Helpshift Care AI across Player Engagement, the Platform Lead role will be a critical part of making AI adoption successful, stable, and scalable.

Platform Leads work directly under the AI Operations Manager and serve as the day-to-day execution layer for Care AI readiness, launch support, platform hygiene, content quality, and ongoing performance monitoring.

In legacy operations, Team Leaders help Operations Managers turn strategy into daily execution. The Platform Lead plays a similar role in the AI Ops model. The AI Ops Manager owns the broader client journey, value story, launch governance, and stakeholder alignment. The Platform Lead helps make sure the platform, content, ...